FAQ

1. Where do you ship?

We currently ship primarily within the United States.


2. What shipping options do you offer?

We offer several shipping options for our customers:

  • Express Shipping: 3–6 business days — $20

  • Free Shipping: 7–14 business days — Free

  • Free Standard Shipping: 7–14 business days — $10

Shipping times may vary depending on your location and order demand.


3. How long does order processing take?

Orders are typically processed within 1–3 business days before being shipped.

During busy seasons, processing times may be slightly longer.


4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to check the delivery status of your package.


5. What should I do if I entered the wrong shipping address?

If you notice an incorrect shipping address, please contact our support team as soon as possible.
If the order has not yet been shipped, we will try to update the address for you.


6. What if my order arrives damaged or incorrect?

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and provide your order number along with photos of the issue. Our support team will assist you as quickly as possible.


7. How can I contact customer support?

You can contact us through the Contact Us page on our website or by email.
Our support team usually responds within 24–48 hours.